507 Mailer Services
1.0 Treatment of Mail
3.0 Hold For Pickup
4.0 Address Correction Services
5.0 Package Intercept
6.0 Requesting Withdrawal and Disposal of a Mailing
7.0 Pickup on Demand Service
8.0 Mailing List Services
9.0 Address Sequencing Services
10.0 Informed Visibility
11.0 Premium Data Retention and Retrieval Service
1.0 Treatment of Mail
1.1 Nondelivery of Mail
Mail can be undeliverable for these reasons:
- No postage.
- Incomplete, illegible, or incorrect address.
- Addressee not at address (unknown, moved, or deceased).
- Mail unclaimed.
- Mail refused by the addressee at time of delivery.
- Mail refused by the addressee after delivery when permitted.
- Minimum criteria for mailability not met.
1.2 USPS Address Adjustments
1.2.1 Types of Adjustments
Mail can be undeliverable because of USPS adjustments such as the following:
- Renumbering of houses.
- Renaming of streets.
- Conversion from rural-style addresses (rural route and box number or highway contract route and box number) to city-style addresses (house number and street name).
- Realignment of rural or highway contract routes.
- Conversion from rural or highway contract service to city delivery service.
- Consolidation of routes.
- Consolidation of Post Offices or adjustment of delivery districts.
For 3 years after the date when the new address information appears in Address Information System (AIS) products, a mailer who regularly sends bulk mailings into an area affected by USPS adjustments is not charged for requested corrections to galley lists when such corrections relate to those adjustments.
Mail that is undeliverable because of USPS adjustments is redirected and delivered to the destination without an additional postage charge as follows:
- For an adjustment under 1.2.1athrough1.2.1c, for 1 year from the date when the new address appears in the AIS bimonthly products released in February, April, June, August, October, and December.
- For an adjustment under 1.2.1d through 1.2.1g, for 1 year from the end of the month in which the adjustment occurs.
- For mail bearing the simplified address “Postal Customer,” “Residential Customer,” “Rural Route Box Holder,” “Highway Contract Route Box Holder,” or “Post Office Box Holder,” for 90 days or until the next June 30, whichever is later.
Records of address changes caused by USPS adjustments are kept by the local Post Office for 3 years.
1.3 Directory Service
USPS letter carrier offices give directory service to the types of mail listed below that have an insufficient address or cannot be delivered at the address given (the USPS does not compile a directory of any kind):
- Mail with extra services (certified, COD [excluding COD Hold For Pickup mailpieces], registered, special handling-fragile).
- Foreign, except circulars. (Foreign mail received in quantities with letter-class postage but the general characteristics of circular mail is not given directory service.)
- Mail from overseas Armed Forces.
- Parcels mailed at any Package Services or Parcel Select price.
- Perishable matter.
- Official USPS mail.
- Priority Mail Express 1-Day Service.
1.4 Basic Treatment
Mail that is undeliverable as addressed is forwarded, returned to the sender, or treated as dead mail, as authorized for the particular class of mail. Undeliverable-as-addressed mail is endorsed by the USPS with the reason for nondelivery as shown in Exhibit 1.4.1. All nonmailable pieces are returned to the sender.
Exhibit 1.4.1 USPS Endorsements for Mail Undeliverable as Addressed
REASON FOR NONDELIVERY
Delivery attempted, addressee not known at place of address.
Box Closed—No Order*
Post office box closed for nonpayment of rent.
Used only when known that addressee is deceased and mail is not properly deliverable to another person. This endorsement must be made personally by delivery employee and under no circumstance may it be rubber-stamped. Mail addressed in care of another is marked to show which person is deceased.
Delivery Suspended to Commercial Mail Receiving Agency
Failure to comply with 508.1.8.1 through 508.1.8.3.
Address not readable.
Mail returned to sender by order of chief field counsel (or under 508.1.0 and 508.2.0) because of dispute about right to delivery of mail and cannot be determined which disputing party has better right to mail.
Mail without number, street, box number, route number, or geographical section of city or city and state omitted and correct address not known.
Moved, Left No Address
Addressee moved and filed no change-of-address order.
No Mail Receptacle*
Addressee failed to provide a receptacle for receipt of mail.
No Such Number*
Addressed to nonexistent number and correct number not known.
No Such Office in State*
Addressed to nonexistent Post Office.
No Such Street*
Addressed to nonexistent street and correct street not known.
Not Deliverable as Addressed—
Mail undeliverable at address given; no change-of-address order on file; forwarding order expired.
Outside Delivery Limits*
Addressed to location outside delivery limits of Post Office of address. Hold mail for out-of-bounds customers in general delivery for specified period unless addressee filed order.
Addressee refused to accept mail or pay postage charges on it.
Returned for Better Address*
Mail of local origin incompletely addressed for distribution or delivery.
Returned for Postage
Mail without postage or indication that postage fell off.
Returned to Sender, Mailpiece Contains Nonmailable Contents.
Mail returned to sender due to contents that are nonmailable.
Returned to Sender Due to Addressee’s Violation of Postal False Representation and Lottery Law*
Mail returned to sender under false representation order and lottery order.
Returned to Sender Due to Addressee’s Violation of Postal False Representation Law*
Mail returned to sender under false representation order.
Returned to Sender Due to Addressee’s Violation of Postal Lottery Law*
Mail returned to sender under lottery order
Addressee temporarily away and period for holding mail expired.
Addressee abandoned or failed to call for mail.
Undeliverable as Addressed, Missing PMB or # Sign
Failure to comply with 508.1.8.2e.
House, apartment, office, or building not occupied. (Use only if mail addressed “Occupant.”)
* Alternative addressing formats may not be used on the following: Priority Mail Express pieces; mail with any extra service listed in 602.3.1.2e.; mail sent with any ancillary service endorsement, except as allowed in 1.5.1b; and mail sent to any overseas military Post Office. When an alternative addressing format is used on Periodicals pieces, the publisher is notified of nondelivery only for those reasons marked with an asterisk (*).
1.4.2 Official Mail
Official mail is treated the same as mail for the general public. All fees and services must be paid or collected on delivery of mail or address correction notices.
1.4.3 Mailer Endorsement
A mailer endorsement is used to request forwarding, return, or address correction service. This endorsement (and other marking) must be prepared under 102or 202. The endorsements authorized for each class of mail and the required wording are listed in the charts according to class of mail.
The information in the charts in this unit is associated with a customer’s change- of-address order. Information on temporary changes of address is not provided.
1.4.5 Extra Services
Mail with extra services is treated according to the charts for each class of mail in 1.5, except that:
- Undeliverable-as-addressed Certified Mail is treated as First-Class Mail and First-Class Package Service — Retail.
- All insured First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial, and Priority Mail, pieces are forwarded and returned at no additional charge. All insured USPS Marketing Mail, USPS Retail Ground, Package Services, and Parcel Select pieces are forwarded or returned.
- Parcels with special handling that are undeliverable as originally addressed and forwarded to the addressee continue to receive special handling service without an additional special handling fee.
- Undeliverable-as-addressed return receipt for merchandise mail receives the treatment appropriate for the class of mail of the host piece.
- All Registered Mail items are treated as registered while they are being forwarded or returned.
1.4.6 Metered Pieces
Mail paid by postage meter that does not have a delivery address and a return address is returned to the Post Office of mailing. The reason for nondelivery is attached but the address correction fee is not charged. The piece is returned to the meter licensee upon payment of the applicable return postage.
1.5 Treatment for Ancillary Services by Class of Mail
1.5.1 First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial, and Priority Mail
Undeliverable-as-addressed First-Class Mail (including postcards), First-Class Package Service — Retail, First-Class Package Service — Commercial, and Priority Mail pieces are treated under Exhibit 1.5.1, with these additional conditions:
- First-Class Mail and Priority Mail cards and unregistered letters that do not appear to contain merchandise and do not bear “Return Service Requested” or “Change Service Requested” (Option 1 only) may be forwarded to international addresses.
- Alternative addressing formats under 602.3.0 may not be used on mail with any extra service or mail with any ancillary service endorsement except Change Service Requested (Option 1). Forwarding service is not provided for such mail. Undeliverable First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial, or Priority Mail pieces with any alternative addressing format are returned with the reason for nondelivery attached, only if the address is incorrect or incomplete or the mail is undeliverable for another reason as shown in Exhibit 1.4.1; however, if such mail is endorsed Change Service Requested, piece is disposed of and an ACS record is provided for the same reasons.
- The Priority Mail portion of a Priority Mail Open and Distribute shipment receives the forwarding, return, and address correction services described in Exhibit 1.5.1. The mail enclosed within the Priority Mail Open and Distribute shipment receives the services appropriate for its class.
- First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial, or Priority Mail pieces bearing USPS Marketing Mail markings and endorsements under 202 and 244.5.1 for letters, flats, and parcels, receives forwarding, return, and address correction services for USPS Marketing Mail under 1.5.3.
- “Change Service Requested” is not permitted for the following:
- Priority Mail, other than Priority Mail containing perishable matter under 601.8.0 (except for live animals).
- First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial, or Priority Mail pieces containing hazardous materials under 601.8.0.
- First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial or Priority Mail pieces with an extra service other than USPS Tracking or Signature Confirmation.
- Address Change Service under 4.0 is available for First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial, and Priority Mail pieces with the ACS participant code for an authorized ACS participant and a valid ancillary service endorsement. Mailers participating in OneCode ACS under 4.2.6 may print an Intelligent Mail barcode on First-Class Mail automation letters instead of a participant code and endorsement. The only endorsements permitted on First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial and Priority Mail valid ACS pieces are “Address Service Requested”, “Change Service Requested” or “Electronic Service Requested” subject to the following:
- “Address Service Requested” (Option 1) is valid for use on all mailpieces, including ACS participating pieces. “Address Service Requested” (Option 2) is valid for use only on ACS participating pieces.
- “Change Service Requested” (Options 1 and 2) are valid for use only on ACS participating pieces.
- The words “Option 1” or “Option 2” must not be part of the “Address Service Requested” or “Change Service Requested” endorsement on mailpieces.
- Participating ACS mailers are limited to selecting only one of the two options available for “Address Service Requested” and one of the two options available for “Change Service Requested.” The option(s) selected along with the mailer‘s ACS participant code will be programmed at the CFS unit to facilitate processing of valid ACS pieces within the conditions that apply to ACS.
Exhibit 1.5.1 Treatment of Undeliverable First-Class Mail, First-Class Package Service — Retail, First-Class Package Service — Commercial and Priority Mail
1. Valid for all pieces, including Address Change Service (ACS) participating pieces subject to 507.4.0.
2. Valid only for ACS participating pieces subject to 507.4.0 other than pieces containing hazardous materials.
3. Does not meet Move Update requirement.
Undeliverable-as-addressed (UAA) Periodicals publications (including publications pending Periodicals authorization) are treated as described in Exhibit 1.5.2, with these additional conditions:
- Periodicals matter is forwarded only to domestic addresses.
- Publications with an alternative addressing format under 602.3.0 are delivered to the address when possible. Forwarding service is not provided for such mail.
- [6-23-19] Address correction service is mandatory for all Periodicals publications, except when publishers use alternative addressing and an IMb with proper STID. Except as provided for Full-Service under 4.2.2d and 705.23.5.2, an address correction service fee must be paid for each notice issued.
- Address correction service is provided for the first issue after 60 days for all publications, unless copies are to be returned at the publisher’s request. ACS participants may receive the change notice before day 60, if so requested. Copies received after the address correction notice is mailed are disposed of by the USPS. When copies of the publication cannot be forwarded, the address correction notice is prepared for the first undeliverable issue of the publication received.
- The publisher may request the return of copies of undelivered Periodicals by printing the endorsement “Address Service Requested” on the envelopes or wrappers, or on one of the outside covers of unwrapped copies, immediately preceded by the sender‘s name, address, and ZIP Code. This endorsement obligates the publisher to pay return postage. Each returned piece is charged the single-piece First-Class Mail or First-Class Package Service — Retail price for the weight and shape of the piece, and the letter-size nonmachinable surcharge if applicable, or the Priority Mail price for the weight and destination of the piece. When the address correction is provided incidental to the return of the piece, there is no charge for the correction.
- A publisher may request a refund of the fees paid for duplicate address correction notices on Forms 3579 provided by the USPS if the customer submitted a change-of-address order and the first and duplicate notices are provided electronically via ACS or on printed copy by a Computerized Forwarding System (CFS) unit. The refund request must be supported by documentation showing the number of duplicate notices received. The USPS does not process refunds for duplicate notices if the original and duplicate notices are not provided both by ACS or both by CFS.
Exhibit 1.5.2 Treatment of Undeliverable Periodicals
1. Valid for all pieces, including Address Change Service (ACS) participating pieces.
1.5.3 USPS Marketing Mail and Parcel Select Lightweight
Undeliverable-as-addressed (UAA) USPS Marketing Mail and Parcel Select Lightweight pieces are treated as described in Exhibit 1.5.3, with these additional conditions:
- USPS Marketing Mail and Parcel Select Lightweight pieces are forwarded only to domestic addresses.
- The exceptional address format under 602.3.0 may not be used on mail with any ancillary service endorsement or mail with any extra service (except as allowed for Marketing parcels with USPS Tracking service).
- The endorsement “Change Service Requested” is not permitted for USPS Marketing Mail or Parcel Select Lightweight pieces containing hazardous materials under 601.9.0. USPS Marketing Mail or Parcel Select Lightweight pieces containing hazardous materials must bear the endorsement “Address Service Requested,” “Forwarding Service Requested,” or “Return Service Requested.”
- USPS Marketing Mail or Parcel Select Lightweight pieces can be forwarded or returned at the appropriate Media Mail or Library Mail price if the content of the mail qualifies as Media Mail or Library Mail under 173 or273 and the mail is marked “Media Mail” or “Library Mail” directly below the ancillary service endorsement.
- If a USPS Marketing Mail or Parcel Select Lightweight piece including any attachment to that piece is not opened by the addressee and the piece is endorsed “Address Service Requested,” “Forwarding Service Requested,” or “Return Service Requested,” the addressee may refuse delivery of the piece and have it returned to the sender without affixing postage. If a USPS Marketing Mail or Parcel Select Lightweight piece, or any attachment to that piece, is opened by the addressee, the addressee must affix the required postage to return the piece to the sender, except for Bulk Parcel Return Service (BPRS) pieces under 505.5.2.1.
- USPS Marketing Mail and Parcel Select Lightweight pieces with bulk insurance or return receipt for merchandise must be endorsed “Address Service Requested,” “Forwarding Service Requested,” or “Return Service Requested.” USPS Marketing Mail pieces, except for Marketing parcels, with USPS Tracking must be endorsed “Address Service Requested,” “Forwarding Service Requested,” “Return Service Requested,” or “Change Service Requested”.
- When a large volume of identical-weight pieces originates from a single mailer and is endorsed “Return Service Requested,” the USPS may weigh a sample of at least 25 pieces and divide that weight by the number of pieces to determine the weight of a single piece. After the per-piece weight is determined, all the pieces are weighed in bulk and divided by the per-piece weight to determine the total number of pieces. Calculate the return postage using these numbers.
- A returned piece endorsed “Return Service Requested” is charged the applicable single-piece First-Class Mail or First-Class Package Service — Retail price for the weight and shape of the piece, and the nonmachinable surcharge if applicable, or the Priority Mail price for the weight and destination of the piece.
- Mail sent as BPRS under 505.5.0 is returned at the BPRS per piece fee if the endorsement includes “— BPRS” as shown in Exhibit 1.5.3.
- Customized MarketMail under 705.1.0 is not eligible to use ancillary service endorsements.
Exhibit 1.5.3Treatment of Undeliverable USPS Marketing Mail and Parcel Select Lightweight
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